1) Online Purchases
Purchases made through
Supersprint.com are governed by these Terms and Conditions and, where not explicitly stated, by Legislative Decree No. 185 of 22 May 1999 (on consumer protection in distance contracts), and Legislative Decree No. 70 of 9 April 2003 (on electronic commerce).
Products listed on our website are available for purchase by individuals aged 18 years or older, subject to availability. Customers may choose their preferred delivery address, whether at home, the workplace, or another designated recipient.
2) Pricing
All prices are subject to the current terms of sale.
Supersprint.com reserves the right to modify its price list at any time without prior notice.
3) Product Specifications
Product features are detailed in the online catalog and are visible during the order process.
Supersprint.com strives to represent products as accurately and clearly as possible. However, variations in color may occur due to monitor settings, and thus, we cannot guarantee exact color representation.
Supersprint reserves the right to update product descriptions, finishes, dimensions, pricing, and applicable models without prior notification.
4) Shipping
Shipping costs are calculated based on the weight, quantity of items, and the destination of the order. The total cost, including shipping, will be displayed prior to order confirmation.
Orders are processed upon receipt. Deliveries are made to the address specified during the purchase process. In the event of an unsuccessful delivery (e.g., recipient unavailable), our customer service team will contact the purchaser to make alternative arrangements.
Supersprint.com is not liable for delivery delays caused by the courier.
Upon receipt of the shipment, customers are required to verify:
- That the number of packages received matches the waybill;
- That packages are intact and undamaged.
In case of any discrepancies, customers must report them immediately to the courier by signing the delivery slip with the notation "
Received with reservation", if the condition of the package is questionable.
5) Disclaimer
Supersprint.com endeavors to provide the most accurate and up-to-date information. However, typographical or technical errors may occasionally occur. We reserve the right to make changes or updates to the website at any time without prior notice.
We do not guarantee that the content of the website complies with the laws of all jurisdictions, nor that the products offered are legally available for purchase in all regions.
6) Returns and Refunds
Right of Withdrawal
Customers have the right to withdraw from the purchase agreement under the following conditions:
- The right of withdrawal must be exercised within 10 working days from the date of receipt of the goods, by sending a registered letter with acknowledgment of receipt to the following address:
Supersprint S.r.l. (Sole Proprietor)
Via Pisa, 24 – 46100 Mantova, Italy
Tel: +39 0376 2671 | Fax: +39 0376 263290
Email: info@supersprint.com
The request must include:
- Invoice number and date;
- Description and quantity of the items being returned (in case of partial return);
- Bank details for processing the refund.
Returned products must be shipped within
15 days of receipt via standard parcel post. Refunds will be issued free of charge within 15 days of receiving the returned goods, pending inspection.
Returned products must meet the following conditions:
- Be new, unused, and intact;
- Show no signs of damage;
- Be in their original packaging.
A
restocking fee of 20% of the purchase price will apply to all returns.
7) Claims
All claims must be submitted in writing via email to:
info@supersprint.com
7b) Applicable Law and Jurisdiction
All matters relating to complaints and disputes shall be governed by Italian law. The
Court of Mantua shall have exclusive jurisdiction for any disputes arising from the interpretation or execution of purchase agreements.
8) Privacy Policy
Supersprint.com processes customer data in compliance with Legislative Decree No. 196/2003 (Personal Data Protection Code). Personal data is used solely for order processing and for contacting the customer if necessary.
In accordance with applicable laws, customers may request confirmation of the existence of their personal data, and may request the deletion, anonymization, or blocking of data processed unlawfully.
9) Cookies
What Are Cookies?
Cookies are small text files stored on a user’s device during website visits. These files are automatically returned to the originating website (first-party cookies) or to another site that recognizes them (third-party cookies) on subsequent visits.
Cookies serve various functions, including enabling smooth navigation, saving user preferences, and enhancing the browsing experience.
Based on their purpose, cookies are categorized as:
- Technical cookies
- Profiling cookies
- Third-party cookies